Shipping & Policies

Orders totaling over $99 will receive free Standard Ground Shipping within the USA. For orders that are less than $99, the shipping rate will be calculated by the total weight of the items in your order. Below, we have created a table which gives you an overview of our shipping rates. Upon your order’s shipment, we will deliver you a confirmation tracking number via email. In order to prepare for the emails we send regarding your order’s progress, such as its confirmation, tracking, as well as any issues we may encounter, please add support@diabetessupplystore.com to your email address book.

Orders before 2 P.M. EST typically ship the same business day. Those received after 2 P.M EST will be shipped the following business day. The delivery time for Next Day and Second Day orders do not include non-business days such as Saturday, Sunday, and holidays. In the occasion of extreme weather conditions, or other unforeseen events, there is possibility that there may be a delay in your order’s delivery. In these cases, please direct your concerns to your order’s shipping carrier such as UPS, USPS, or FedEx. Diabetes Supply Store is not responsible for shipping interruptions caused by inclement weather conditions, or unforeseen events, which may delay your order’s delivery.

Shipping Rates - Orders Over $99 Receive Free Standard Shipping

*Excludes certain products due to weight


Estimated Delivery Times From Our Florida Warehouse

*Most orders ship within 24 hours. Please call for expedited shipping to HI and AK.

Standard 2nd Day Air Next Day Air
Up to 5 Business Days 2nd business Day by 5:00pm Next business day by 3:00 PM

 

Privacy Policy

In order to ensure your privacy, we take high measures to maintain the security of your information. This policy regards the way in which we collect, use, communicate, disclose, and make use of your information:

  • Proceeding, or during the collection of information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • Personal information will only be retained by us for as long as necessary for the fulfillment of those purposes.

  • Personal information will be collected by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information
 

Returns Policy

Your satisfaction is our number one goal at Diabetes Supply Store. In the event that you are unhappy with the item(s) you purchased from us, we will accept returns for a full refund up to seven days from the day of delivery. In order for us to accept returned items, they must be unopened and maintain their original packaging. Items returned to us which have been opened will unfortunately not be accepted. Opened items include those which the manufacturer’s seal has been broken.

After seven days have passed from when your order was delivered, we will charge a twenty-percent fee for restocking. If three months have passed since your order’s delivery day, our restocking fee will increase to fifty percent. Upon six months passing since your delivery day, we will not accept returned items. Any damages, shortages, or issues with your order should be addressed within seven days of your delivery. Please report such by emailing Customer Support at support@diabetessupplystore.com

Prior to returning your items, you must obtain a Returned Authorization number issued by our customer support department. Please do this by emailing support@diabetessupplystore.com with your order information. In order to accelerate this process, please be ready to provide your name, order number, and the reason for your return. The cost of shipping to return an item(s) is the customer’s responsibility. Please write the Return Authorization number legibly on the outside of your package to avoid the package being returned to you.

Items which have been mistakenly shipped to you by Diabetes Supply Store will be accounted for by us. The cost of shipping for these items will be reimbursed to you, as well as the delivery costs. We apologize for the inconvenience in this event, and do our best to avoid such errors. Upon the acceptance of your return, we will issue a credit or refund within the following fourteen days and will confirm this by emailing you a confirmation receipt.

All Diabetes Supply Store products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.

*If you are sent short-dated products, please contact our customer service department to make arrangements to exchange the product for one with a longer expiration date.

We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photo-graphical errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.